At LYNXCRAFT, accessible at https://lynx-craft.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information that are collected and recorded by LYNXCRAFT and how we use it.
If you have any questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website regarding the information they share and/or collect in LYNXCRAFT. This policy does not apply to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
You may withdraw consent for data processing at any time by contacting us. Withdrawal does not affect prior lawful processing.
Information We Collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear at the point we request it.
If you contact us directly, we may receive additional information such as your name, email address, phone number, the content of your message and/or attachments, and any other information you may choose to provide.
When you register for an account or subscribe to updates, we may collect your name, company name, email address, postal address, and phone number.
How We Use Your Information
We use the information we collect in various ways, including to:
—Provide, operate, and maintain our website and services
—Improve, personalize, and expand our website
—Understand and analyse how you use our website
—Develop new products, services, features, and functionality
—Communicate with you, directly or through our partners, for customer service, updates, marketing, and promotional purposes
—Send you emails and newsletters
—Prevent fraud and enhance security
—Analyse user behaviour and website performance
Use of Third-Party Tools
To improve user experience and understand how our website is used, we use several third-party tools:
HubSpot
We use HubSpot for CRM, marketing automation, lead generation, and live chat. HubSpot may collect personal information such as name, email address, company name, phone number, and website usage behaviour. This helps us tailor our communication, manage customer relationships, and optimise marketing campaigns.
For more information, please see HubSpot's Privacy Policy.
Hotjar
We use Hotjar to better understand our users' needs and to optimise the user experience. Hotjar uses cookies and other technologies to collect data on users' behaviour (e.g. how much time they spend on which pages, which links they choose to click, what users do and don't like, etc.). This information helps us improve our website.
All data collected by Hotjar is anonymized. For details, visit Hotjar's Privacy Policy.
Google Analytics
We use Google Analytics to collect information about website traffic and user behaviour. Google Analytics collects data such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to ours. This helps us analyse traffic and improve the site.
Google Analytics uses cookies to track usage data. For more information, please read Google's Privacy Policy.
You can opt out of Google Analytics tracking with the Google Analytics Opt-out Browser Add-on.
When you connect to our services through Facebook or other Meta technologies, we may receive data such as your public profile, email, and user ID. This information is used only to authenticate your identity, provide app functionality, and communicate with you according to this Privacy Policy. We do not share or sell this data to third parties. If you remove our app from your Facebook account, we will delete all data received through Facebook within X days, unless required by law to retain it.
We may share data with service providers (e.g. hosting, analytics, CRM systems such as HubSpot) strictly to perform services on our behalf. We do not grant them independent rights to use your data.
We do not use data obtained from Facebook or Meta technologies for any purpose beyond providing and improving LynxCraft's functionality.
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Log Files
LYNXCRAFT follows a standard procedure of using log files. These files log visitors when they visit websites and include IP addresses, browser type, ISP, date and time stamp, referring/exit pages, and number of clicks. These are not linked to personally identifiable information and are used for analysing trends, administering the site, and demographic statistics.
Advertising Partners
Some advertising partners on our site may use cookies, JavaScript, or web beacons in their ads. These are sent directly to your browser and automatically receive your IP address. These technologies measure the effectiveness of their advertising campaigns and personalize the content.
LYNXCRAFT has no access to or control over these third-party cookies.
Third-Party Privacy Policies
Our Privacy Policy does not apply to third-party advertisers or websites. Please refer to their privacy policies for more detailed information, including how to opt-out of certain practices.
Data Deletion Requests
You have the right to request the deletion of your personal data. To do so:
—Email us with the subject line “Data Deletion Request” at info@lynx-craft.com. Include your full name and the email associated with your account.
—We will verify your identity and process the deletion within 30 days, in accordance with applicable laws.
Additionally, to revoke access via Facebook:
—Log into Facebook
—Go to Settings & Privacy > Settings > Apps and Websites
—Find our app and click Remove
Please note, some data may be retained as required by law or legitimate business purposes.
Specifically for facebook data: To request deletion of data obtained through Facebook login, contact us at info@lynx-craft.com.
CCPA Privacy Rights (California)
California residents have the right to:
—Know what personal data is collected
—Request deletion of their data
—Request that their personal data is not sold
We will respond to all valid requests within one month. To exercise these rights, please contact us.
GDPR Data Protection Rights (EU)
Some of our service providers are located outside the European Economic Area. Where we transfer personal data internationally, we rely on adequacy decisions or standard contractual clauses approved by the European Commission.
You have the following rights:
—Access – Request copies of your personal data
—Rectification – Request corrections of inaccurate data
—Erasure – Request deletion of your personal data
—Restrict processing – Request limited use of your data
—Object to processing – Object to data use under certain conditions
—Data portability – Request transfer of your data
To exercise any of these rights, contact us. We will respond within one month.
Children's Information
We do not knowingly collect personally identifiable information from children under 13. If you believe your child has provided this information, contact us immediately so we can remove it from our records.
Contact Us
For the purposes of data protection laws, LynxCraft Ltd (Dolinarjeva ulica 3a, 1000 Ljubljana, Slovenia) is the data controller responsible for your information.
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
info@lynx-craft.comor via our contact form at: www.lynx-craft.com